1 Privacy Policy

The protection of your personal information and the safeguarding of your privacy is important to us. We promise to handle your information sensitively and carefully and to ensure a high level of information security. Consequently, we consider it a matter of course to comply with the applicable legal provisions, in particular the standards set out in the Personal Information Protection and Electronic Documents Act, and other information protection regulations that may apply. By using our site, you consent to the conditions set out in this Privacy Policy.

2 Contacts

The responsible organization for personal information is:

STOBAG North America Corporation
1445 Norjohn Ct
Burlington, ON L7L OE6
Canada
Tel.: +1 905 564 61 11
E-mail: info.northamerica@stobag.com
Website: www.stobag.ca 

We have appointed a Privacy Officer. The Privacy Officer supports the STOBAG North America Corporation in Canada with expert advice. Our Privacy Officer is Swiss Infosec AG and can be reached by mail, telephone or email using the abovementioned contact information or via the following e-mail address: 
stobag.datenschutz@infosec.ch

Please direct inquiries and complaints in connection with the following concerns only to the abovementioned Privacy Officer’s contact:

• if you want to have access to or want to make a complaint about the personal information held by us, or
• if you need to address a challenge concerning compliance with the principles stated herein and therefore wish to challenge them, or
• if you generally have concerns about our privacy or security matters, or 
• if you have concerns about our policies and practices with respect to the management of personal information and want to make a complaint, or
• if you want to have a copy of the information that explain our policies, standards, or codes.

3 Scope and purpose of the collection, processing and use of personal information
The Act defines “personal information” as “information about an identifiable natural person”. We collect, process, and use your personal information for the following purposes:

3.1 Visiting the website (data collected automatically)
When you access the STOBAG website, our servers automatically temporarily store the following information in a log file, the so-called server log files:

• IP address of the requesting device
• date and time of the access/retrieval
• name and URL of the retrieved information
• operating system of your device and the browser you use
• country from which our website is accessed
• name of your Internet access provider
• time zone difference to Greenwich Mean Time (GMT)
• contents of the request (concrete site)
• access status/HTTP status code
• volume of information transmitted respectively
• last visited website
• browser settings
• language and version of the browser software
• activated browser plugins

All of this is information which cannot be used to identify you personally. We process this information for:

• displaying the contents of our website correctly and to optimize the advertising for them
• providing law enforcement officials with information necessary for prosecution in the event of unlawful activity
• improving our website and internet presence
• collecting statistical information.

This information is not stored together with other personal information. The information will be deleted as soon as it is no necessary for the purpose for which it was collected. When collecting your personal information for the purpose of displaying the website, this is the case when the relevant browsing session comes to an end.

3.2 Contact (data collected in a non-automatic way)
On our website you have the option to contact us via a contact form and/or by e-mail. In this case, the information you provide will be processed for the purpose of handling your request.

If you wish to contact us, the details marked with an asterisk (*) is mandatory. The other details are voluntary:

• Company
• Form of address
• First name*
• Last name*
• Street*
• ZIP code*
• Region*
• Country*
• E-mail address*
• Telephone number
• Message

The details identified as mandatory are necessary to process your request. Providing us with additional details makes it easier for us to process your request and enables us to provide you with more detailed information.

The personal information you provide will not be merged with other information.

We process this information to process your request, or, if the purpose of the contact is to fulfill a contract to which you are a party or to carry out pre-contractual measures, to fulfill the contract or the pre-contractual measures.

You can object to this information processing at any time. Please send your objection the following e-mail address: dataprotection@stobag.com and we will follow up with your request. In such cases, your request will not be processed further.

Your personal information will be deleted as soon as it is no longer required for the purpose for which it was collected. As regards the personal information from the input screen of the contact form and personal information sent by e-mail, this is the case when the respective conversation with you has ended. The conversation ends when it is clear from the circumstances that the matter in question has been resolved or when a conversation is discontinued due to your objection.

3.3 Marketing purposes (data collected in a non-automatic way)
We also use your personal information for the following purposes:

• to maintain the customer relationship with you
• to continuously improve your shopping experience and make it customer-friendly and personalized
• to contact you about your orders
• to keep you up to date regarding specific products and promotions
• to recommend products or services that may interest you

If you do not want this, you can object at any time to the processing of your personal information for the purpose of direct marketing. If you object, we will no longer process your personal information for this purpose. Please send your objection to the following e-mail address: dataprotection@stobag.com

3.4 Market research (data collected in a non-automatic way)
We do not use the information collected within the scope of market and opinion research for advertising purposes. You will find detailed relevant information (especially on the processing of your information) in the respective survey or wherever you provide your information. Your answers to surveys are not passed on to third parties or published.

Your consent is the basis for the processing of your personal information.

3.5 Provision of contractual services
For the purpose of fulfilling our contractual and pre-contractual obligations, we process inventory information (e.g., names and addresses as well as contact information) and contract information (e.g., services used, names of contact persons, payment information).

In order to provide our services, we also process personal information of the contact persons of our customers, service providers and suppliers outside our website. We use the contact information we collect primarily to prepare, conclude and execute contracts with our customers, service providers and suppliers, in particular for the manufacture, delivery, repair and return of the products we offer.

The basis for the processing of your personal information is the fulfillment of a contract to which you are party or the implementation of pre-contractual measures.

If we store your personal information on the basis of a contractual relationship, this information will be stored at least as long as the contractual relationship exists and at most as long as the limitation periods for possible claims from us are active or statutory or while contractual retention obligations are in effect.

4 Registration on the dealer portal
Customers have the option to register on our dealer portal. Within the portal, it is possible to set up additional user accounts. In the input screen, the following personal information may be collected from dealers in both an automatic and non-automatic way:

• First and last name
• Business e-mail address
• Login details
• Most recent login

The information entered during registration is transmitted to us and stored by us.

The portal contains up-to-date information on sales promotions, product news, advertising and other topics relating to STOBAG North America Corporation. It is used by dealers to order products and individual materials and to submit service reports.

We process your personal information to operate the portal and optimize of our website. If the use of the portal is for the fulfillment of a contract, or the implementation of pre-contractual measures, this is an additional basis for the processing of personal information.

The information will be deleted as soon as it is no longer necessary for the purpose for which it was collected. This is the case for the information collected during the registration process when the registration on our website is canceled or modified.

The customer has the option to cancel or alter the registration at any time. Furthermore, you can modify or delete your personal information at any time. Please send your objection to the following e-mail address: dataprotection@stobag.com.

5 Sharing of personal information
We treat your personal information as confidential and only share it with others to the extent allowed by law. The use of the data shared with third parties is strictly limited to the stated purposes in this Privacy Policy.

We also share your personal information to other companies of the STOBAG group or other third-party companies (e.g., commissioned service providers or subsidiaries) abroad, insofar as this is necessary for the information processing described in this Privacy Policy. Statutory regulations relating to the sharing of personal information with third parties are observed as a matter of course. If the level of information protection in a country in which the information is processed does not comply with the applicable information protection regulations, we ensure that the protection of your personal information is always equivalent to that in Canada or the United States.

Where we use contract processors to provide our services, we take appropriate legal precautions and take appropriate technical and organizational measures to ensure the protection of your personal information in accordance with the relevant legal provisions.

6 Cookies
We use cookies on our website. Cookies are small text files that are stored on your device by your browser. When you visit a website, a cookie may be stored on your operating system. This cookie contains a string of characters that enables the browser to be uniquely identified when the website is accessed again.

The use of cookies allows us to tailor our website and our offers to your interests. Cookies enable us to recognize visitors. The purpose of this recognition is to make it easier for you to use our website.

Most of the cookies we use are session cookies. These are automatically deleted when you log out or close the browser. Other cookies persist beyond the end of the session and enable us or our partner companies (third-party cookies) to recognize your browser the next time you visit us.

Insofar as other cookies (e.g., cookies to analyze your browsing behavior) are stored, these are treated separately in this Privacy Policy.

Most internet browsers automatically accept cookies. If you do not want this, you can set your browser to notify you about cookies and to allow this only in individual cases, to exclude the acceptance of cookies for certain cases or generally. Furthermore, you can delete saved cookies at any time. The procedure for checking and deleting cookies depends on the browser you use. You can find information on this in your browser’s help menu.

7 Web-Analysis Tools
Our website uses the following web analytics services:

• Google Analytics Universal
• Google AdWords
• Google Tag Manager
• Google Maps

The details of the individual web analytics services can be found below.

7.1 Google Universal Analytics
We use Google Analytics, a web analytics service provided by Google LLC (1600 Amphitheatre Park-way, Mountain View, CA 94043, USA). Google uses cookies.

We use Google Analytics including Universal Analytics. Universal Analytics allows us to analyze activities on our pages across devices (e.g., when accessed via laptop and later via tablet). This makes it possible to associate data, sessions, and interactions across multiple devices to a pseudonymous user ID and thus allows us to analyze the activities of a user across devices.

The information generated by the cookie about your use of this website (including your IP address) is transferred to a Google server in the USA or elsewhere and stored there.

Google uses this information on our behalf to analyze your use of our website, to compile reports on website activity and to provide us with additional services related to website and internet usage. The IP address provided by your browser within the context of Google Analytics is not merged with other data from Google.

We only use Google Analytics with IP anonymization enabled. Only in exceptional cases will the full IP address be transferred to Google servers and shortened there.

You can prevent the collection and transmission of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin (http://tools.google.com/dlpage/gaoptout?hl=en). An opt-out cookie is set to prevent future collection of your data when you visit this website. However, in this case you may not be able to use all the features of this website to their full extent. To prevent Universal Analytics collecting data across multiple devices, you must opt-out on all devices in use. Further information about Universal Analytics can be found here: https://support.google.com/analytics/answer/2838718?hl=en&ref_topic=6010376.

You can find more information on the terms of use and data protection of Google Analytics at http://www.google.com/analytics/terms/de.html or https://policies.google.com/privacy.

7.2 Google Ads
We use the online advertising program "Google Ads", a service of Google, which is part of Google marketing services.

Google Ads saves a cookie on your device (known as a “conversion cookie”) if you have reached our website via a Google ad. These cookies lose their validity after 30 days, do not contain any personal information and therefore cannot be used for personal identification. If you visit certain pages on our website and the cookie has not expired, we and Google are notified that you have clicked on the ad and have been directed to that page. Each Google Ads customer receives a different cookie. Thus, there is no possibility of cookies being be tracked via the websites of Ads customers. The information collected using the conversion cookie is used to generate conversion statistics for Ads customers who have opted in to conversion tracking. We do not receive any information with which you can be personally identified.

The information collected by the cookie about your use of our website is usually transferred to a Google server in the USA  or elsewhere and stored there. Based on the information collected, your browser will be assigned categories relevant to your interests. These categories are used for the purposes of interest-based advertising.

We use the data about you acquired with the above-mentioned cookie (so-called conversion tracking) for the following purposes:

• Remarketing
• Targeting specific audiences with common interests
• Targeting user-defined audiences with common interests
• Targeting users that are willing to buy
• Similar audiences
• Demographic and geographical focus

You also have the option to object to interest-based advertising by Google. To do this, go to http://www.google.com/settings/ads in each of the internet browsers you use and configure the desired settings there.

For more information on the terms of use and data protection in the context of Google AdWords, please follow this link: https://policies.google.com/technologies/ads?hl=en.

7.3 Google Tag Manager
We also use the Google Tag Manager to integrate and manage Google’s analytics and marketing services into our website. Google Tag Manager, a service from Google, is a solution that allows us to manage website tags through a single interface. The Tag Manager tool itself, which implements the tags, is a cookie-less domain and does not collect any personal information. However, the tool will trigger other tags, which in turn may collect information. Google Tag Manager itself does not access this information. If this has been disabled at the domain or cookie level, it will persist for all tracking tags implemented with Google Tag Manager. For more information, please refer to the use policy for this service: https://www.google.com/intl/de/tagmanager/use-policy.html.

For more information about Google’s use of data for marketing purposes, please visit the overview page: https://policies.google.com/technologies/ads?hl=en. Google’s privacy policy is available at https://www.google.com/policies/privacy.

If you wish to opt out of interest-based advertising through Google marketing services, you may use the settings and opt-out options provided by Google: https://adssettings.google.com.

7.4 Google Maps
This website features content from Google Maps. When you visit this website, data such as your IP address is transmitted to Google in the USA or elsewhere and stored there. Google processes this data in the form of user profiles for the purpose of tailoring services, advertising and market research. If you are signed into Google, this information is directly associated with your account. If you do not want this, you must unsubscribe first. By using this website, you consent to the collection, processing and use of the automatically collected data as well as the data you provide by Google, one of its representatives, or third parties. As the provider of the website, we have no knowledge of the content of the transmitted data or its use by Google. You can prevent the use of Google Maps by disabling JavaScript in your browser settings. However, this may sometimes result in functional impairment when using the website.

For further details on the processing of data by Google Maps, and your rights and settings options for the protection of your privacy, please refer to Google’s terms of use and data protection notices: https://www.google.com/intl/en_us/help/terms_maps/ and https://policies.google.com/privacy?hl=en

8 Your choices
You may block cookies and similar technologies in your browser or device settings, as and if permitted by such device (see cipher 6).

You may also opt out of receiving tailored advertising from companies that provide advertising services. You may opt out of receiving targeted advertising from participating ad networks, audience segment providers, ad serving vendors, and other service providers by visiting websites operated by the Network Advertising Initiative, Digital Advertising Alliance and Digital Advertising Alliance of Canada (see also cipher 7).

You may access, modify, or delete your account registered with us (see cipher 4).

You may opt out of receiving marketing mail from us (see cipher 3.3).

Subject to applicable law, you may also have a right to access, update, and correct inaccuracies in other personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in the personal information we have in our custody or control by emailing or writing to us at the contact information set out above. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records. You also have the right to contact the relevant regulatory and or data protection authority. Please refer to the website of your local regulatory and or data protection authority for instructions on how to contact them. The Office of the Privacy Commissioner of Canada (“OPC”) can be reached via: https://www.priv.gc.ca/en/contact-the-opc/.

9 Information security
We take technical and organizational security measures to protect your personal information against tampering, loss, destruction, or access by unauthorized persons and to ensure the protection of your rights and compliance with the applicable data protection laws.

The measures taken are intended to ensure the confidentiality and integrity of your personal information and to guarantee the availability and resilience of our systems and services in the processing of your personal information in the long term. They are also intended to ensure the rapid restoration of the availability of your personal information and access to it in the event of a physical or technical incident.

Our information processing and security measures are continuously improved in line with technological developments.

Unless specified otherwise, your data will be stored until the purpose of processing has been achieved.

10 Use of the website by minors
The website is aimed at an adult audience. Minors, especially children under 13 years of age, are prohibited from transmitting personal information to us or registering for a service without the consent or approval of their parents or legal guardians. If we discover that such information has been transmitted to us, it will be deleted. The child’s parents (or legal guardian) can contact us to request deletion or deregistration. For this we need a copy of an official document that identifies you as a parent or legal guardian.

11 Links to websites of other providers
Our website may contain links to websites of other providers to which this Privacy Policy does not apply. Once the link has been clicked, we no longer have any control over the processing of any information transferred to the third party when the link is clicked (such as the IP address or the URL where the link is located), as the behavior of third parties is naturally beyond our control. We can therefore not assume any responsibility for the processing of your personal information by third parties. If the use of other providers’ websites involves the collection, processing, or use of your personal information, please note the data protection policies of the respective providers.

12 Your California Privacy Rights
As a California resident, you have certain rights over your Personal Information held by us under the California Consumer Privacy Act (the “CCPA”). This chapter should be read to supplement the rest of our Privacy Policy with disclosures designed to conform to the CCPA.

The rights afforded to you as a California resident are as follows:

• The right to request the deletion of any personal information about you that has been collected from the you;
• The right to request disclosures regarding the collection of your personal information;
• The right to request disclosures regarding the sale of your personal information or disclosures made for a business purpose;
• The right not to be discriminated against for exercising your rights under the CCPA;
• We do not sell your personal information. However, you remain to have the right to opt-out of the sale of your personal information.
• The right, once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their direct marketing purposes in the preceding calendar year.

In order to exercise your rights, please contact us via the contact details in cipher 2.

13 Your Nevada Privacy Rights
We do not sell your personal information. However, as a Nevada resident, you remain to have the right to opt-out of the sale of your Personal Information collected by us. In order to exercise this right, please contact us via the contact details in cipher 2.

14 Changes to the Privacy Policy
We expressly reserve the right to amend or modify this Privacy Policy at any time. All changes and additions are at our sole discretion.